Return policy
- You can return any item for a refund, within 28 days of receiving your original order. If you’d like a refund for your goods but you can’t return them to us for any reason, then a refund for those goods will be at our discretion.
- If you would like a different size or colour, please return your unwanted item and place a new order.
- Let us know that you are considering to return the item by email info@mycocoswim.com with the theme “Return <and the order number>” to get the return process details.
- We'll refund the price you paid for your item, including sale items back to your original payment method.
- If you wish to return swimwear, please do not remove the original wrapping/seal for hygiene reasons.
- The goods are your responsibility until they reach our warehouse, so make sure they're packed up properly and can't get damaged on the way!
- We're not responsible for any items that are returned to us by mistake. If you want these returned to you, we may request that you cover the delivery cost.
- All returned items should be sent in their original condition and packaging including tags
- In the unlikely event that an item is returned to us in an unsuitable condition or outside of the 28 day return policy, we reserve the right not to refund you. If you want these returned to you, we may request that you cover the delivery cost.
- Depending on the options available in your country, you'll be responsible for the cost of returning any items.
- Make sure you use a postal service that insures you for the value of the items you are returning and obtain proof of posting.